Refusal to Terminate Contract

I previously submitted a report regarding the cancellation of my contract with Telkom Mobile which was submitted on the 18th of October 2015.<br> There was a subsequent debit of my account for value added services which I had not agreed to.<br> Despite assurances, this refund has not occured, nor has the contract been cancelled.<br> <br> Having inspected my latest invoice, Telkom Mobile has now changed the terms of the contract and are now charging me a different amount to the one stipulated in the original contract.<br> Surely this is a violation of my consumer rights.<br> <br> I received a promise of urgent attendance to this matter on this platform by the social media manager, which has not materialised.<br> <br> Despite numerous emails, calls and promises.<br> This matter remains unresolved.<br> The service received at the Rosebank branch which handled the initial cancellation has been atrocious.<br> <br> This is the worst service I have ever received and I will be reporting Telkom Mobile to the ombudsman and the regulator.<br> <br> So disgusted and disappointed by their continued disregard for the law and consumer rights.<br> <br>