Refusal to rectify an issue with LTE application

I app**** for Telkom's LTE Smartbroadband, already knowing that it takes them up to 3 weeks just to call you. A month later I was finally called and vetted, and approved. <br> <br> Shortly after I was called telling me they cant approve the application because there is an outstanding amount on my account (this amount was a part of any normal payment cycle, not long term outstanding). We made special provisions to get the amount paid and even sent through proof of payments. After a whole lot of no feedback from the person who vetted me Asavela Ngxekexe, I was told its not in her hands anymore. Nothing happens, nothing happens, I try make contact, eventually she mails me back weeks after saying she has been trying to put it through but her software shows that there is still outstanding amount.<br> <br> Ive already sent proof, called Telkom accounts and confirmed there is no amount left on my account, yet now she just flat out ignores my mails, no more replies. Other Telkom support suggest I re-apply and start ALL over again. Guess what? I tried, it says I *cant* because I've already app****.<br> <br> This is stuck in limbo and its HIGHLY upsetting. 2 months down the road and nothing. I'm GIVING you money.