Refusal to reactivate line after payments made

Today I'm am at my wits end with Telkom! We joined 7 months ago, and since then we have been 1) misinformed about the deposit, and 2) there has been an amount outstanding because they have a block on the amount they are allowed to debit, and nobody communicated this to us! After suspension I promptly made payment, and they absolutely REFUSE to accept proof of payment to lift the suspension maintaining that the system must allocate and reactivate on its own. That can take days! Days of internet I have paid for!!!!! On top of that the consultant was flat out RUDE! TOTALLY UNACCEPTABLE!