Refusal to provide service

I am simply appalled by the level of service or lack thereof coming from Openserve and Telkom .

I have been struggling for over a year to try and get simple ADSL/VDSL to an office building situated inside the premises of a mall, across the parking lot. I have physically been on site and have seen the Openserve equipment. How ever through all the channels I've gone through no one is willing to assist with issue, Telkom chooses to reject good business, I do not mind paying for installation costs but seems like Telkom/Openserve does not care about SME's, you need to be a big corporate to get recognition or some level of service at a snap of a finger, And telkom neglects SME's in previously disadvantaged areas where we know for a fact that there is Telkom infrastructure but we are denied access.. I hope this letter can Reach the Desk of Mr Sipho Maseko to fulfill the mandate of the cooperation to influence connectivity in this country. One cannot in this day and age struggle to get a mere ADSL line in an era of Gigabit Fibre and 5G. This is absurd.. I will escalate this to every channel, where there are escalation procedures, ombudsman or government and through courts if needs be. I am in KwaMhlanga where private fibre is crisscrossing the skyline and street poles to base stations, cooperatives deny us access, fibre to MALLS but we are denied access as business and consumers.The economy of these small towns are suffocated and there is no room for innovation and economic activity because of the absurd cost of connectivity. I am in Kwamhlanga in Mpumalanga. It is impossible that one cannot get access in these areas All businesses surrounding Crossroads Plazza, KwaMhlanga. 25°24'02.3"S 28°43'18.6"E -25.400626, 28.721833

All businesses surrounding Phola mall/Phola shopping center, Phola Park, Kwamhlanga. (Old name - Enkeldoornoog ) 25°24'06.7"S 28°46'17.7"E-25.401848, 28.771575