REFUSAL TO PROVIDE ANY CUSTOMER SERVICE

On 24/01/2015 I went to the East Rand Mall branch and filled out forms a) for an upgrade to a Samsung S5 and b) for a new contract for a Samsung tablet. The new contract was granted and I received the tablet the same day. The S5 however was not in stock and I was told it would take about a week and I would be contacted when they receive the phone. It is now nearly two weeks on 05/02/2015. I cannot get hold of the branch either on the phone number provided on Telkom's website *** or on the number on the East Rand Mall website ***. I have phoned the call centre both yesterday and today to tried and find out what the hell is going on with this upgrade. I have been told that no order has been placed and I must go back to the store to sort it out. Um NO. When YOU cannot get hold of YOUR OWN STORE, to find out what happened, you are now trying to smear the problem back off on me, the consumer!! I must run around?? I cannot get time off work to leave early to make it to the store before they close. This is poor. Really poor. What am I supposed to do now?? Looks like I will have to go to another service provider.