DP
Deveshni P
1 reviews | Active since Aug 2015
31 Mar 2017, 22:12
Refusal to end contract
<p>I submitted my cancellation form in January for a 24 month LTE contract which should have ended in February. Despite forwarding my request 3 more times, Telkom stubbornly ignores me and continues to debit me for a service that I no longer use. Pathetic, *********** call centre staff are of no help</p>
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Replies (2)
Telkom's replyOfficial
02 Apr 2017, 07:51Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply02 Apr 2017, 07:51
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
03 Apr 2017, 11:16Thank you for making contact with us.
Please be assured that we have sent your query to the cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply03 Apr 2017, 11:16
Official
Thank you for making contact with us.
Please be assured that we have sent your query to the cancellation Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,