Refusal to downgrade my ADSL line

I have been trying to downgrade my ADSL line since the beginning of the year. They take forever to answer their phones, if they answer them at all and then you have a ***** to deal with on the other end who refuses to downgrade you. *** Telkom. I am paying for a 10Mbit line which never connects at more then 2Mbit.<br> <br> You are the most useless %&$#s in the universe.