Refusal to do sim swop on prepaid simcard

Telkom Mobile - unlimited summer, calls, sms's, data & wi-fi ... INCLUDING unlimited waiting time at Somerset West (Mall branch). Telkom closed x2 other service centres in the area. Today's visit was the third in 2 weeks, both times I left due to at least 12-15 people waiting. People close to the front waited up to 1 Hr already. Today we asked them to check on a sim swop problem, they needed 15 mins to check. We returned later, only 2 persons in front of us & still waited 50 mins without any result. <br> <br> I have an act with Telkom Mobile which is on default, I fully acknowledge the fact & will pay the Act in 2016 in full before end April 2016. This year has been extremely difficult financial/health/death wise & I had to make some tough decisions.<br> <br> PROBLEM - Telkom Mobile flatly refuses to do a sim swop on my grandson's sim card, as it is on my \Profile". Please note this is a PREPAID sim card which is not attached by any means to my Act with them. They are not allowed to block a PREPAID phone ..... that's why it is PREPAID ..... you pay you use! <br> <br> The phone is useless now - Message when dialling a No - only fixed dial No's can be used!<br> <br> This is not acceptable - bad customer service!"""