MG
Marilia G
1 reviews | Active since Nov 2017
27 Nov 2017, 09:38
Refusal to change line from one room to another
Requested transfer of telefone from one room in the same corridor for my mother who changed rooms in the old age home. She is 93 and not fully mobile. All family live overseas except me but I’m only in SA 4 months of the year so she desperately needs her existing phone transferred and ADSL to see us all via a router facility. After nearly 3 weeks received sms to say that request cancelled due to lack of infrastructure. How can that be when landline is already there and move is about 20 metres away. Pleas please help me to help my mother. I’m really desperate. The reference telkom gave me is ********** 84. Thank you
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Replies (1)MG
Marilia G's updateReviewer Update
30 Nov 2017, 11:40Thank you for your reply. On Monday 27 my mother received a call from a gentleman named Colyn (pronounced Colain) tel ********** 989 and that afternoon an sms was received giving a new order ref number being ********** 94 but despite the technician who is on site attending to the Old Age Home transfer of phones to their new offices visiting my mothers rooms, old and new, until today nothing has changed she is still without a phone. Please Bronwyn help us. Thank you
MG
Marilia G's update30 Nov 2017, 11:40
Reviewer Update
Thank you for your reply. On Monday 27 my mother received a call from a gentleman named Colyn (pronounced Colain) tel ********** 989 and that afternoon an sms was received giving a new order ref number being ********** 94 but despite the technician who is on site attending to the Old Age Home transfer of phones to their new offices visiting my mothers rooms, old and new, until today nothing has changed she is still without a phone. Please Bronwyn help us. Thank you