Refusal to cancel service
<p>I have submitted a request to cancel my service with Telkom, as I am relocating. I sent in my initial cancelation notice in on 29 May 2016. The process is supposed to take up to 21 days. I waited teh 21 days, as per their policy.<br /><br />No effort was made to contakt me. I resent the notifications on 13 June, 13 July, 15 July, 18 July and 20 July 2016, and will keep doing so every copule of busness days, untill Telkom cancels my service are requested initially. <br /><br />I'm still being billed for the pased two months of which I have don't even have access to my old residance. <br /><br />Telkom simply does not engage with clientes. </p>
It has been 20 day since the complaint has been submitted. After promising to attend to the matter, it seems that Telokm does not take any customer interaction sericously.
It is already more then 10 weeks, and still no results since the initial cancelation request.
It has been 20 day since the complaint has been submitted. After promising to attend to the matter, it seems that Telokm does not take any customer interaction sericously.
It is already more then 10 weeks, and still no results since the initial cancelation request.
Finally, after complaining for 4 Months, Telkom has decided to close my account. Well done, that is only 5 times ((4 * 4) / 3 = 16 / 3 = 5.2 ) longer than what the service promise is.
Above that they still bill me for the month of July (just keep in mind that I put in the original cancelation on 29 May). Why must I pay for you incompetence and inability for service?
Finally, after complaining for 4 Months, Telkom has decided to close my account. Well done, that is only 5 times ((4 * 4) / 3 = 16 / 3 = 5.2 ) longer than what the service promise is.
Above that they still bill me for the month of July (just keep in mind that I put in the original cancelation on 29 May). Why must I pay for you incompetence and inability for service?