Refusal to cancel landline

I am completely at my whits end after attempting to cancel my Telkom landline on multiple occasions. <br> <br> I first completed and email the service cancellation form allow with proof of ID on the 24th of January 2016. <br> <br> I had no subsequent contact with Telkom despite a confirmation email stating a consultant would respond within 72hrs.<br> <br> I resent the form on multiple occasions since then with email confirmations received but no consultants contacting me.<br> <br> A call to 10210 today informs me that no cancellation request has been made. When I ask how I can cancel my line the response was to fill in the service cancellation form.<br> <br> What is going on? I move residence at the end of the month and if the line is not cancelled it allows the new tenants to do whatever they wish with it and I have to foot the bill! Unacceptable!<br> <br> Why is this such an issue?!