Refusal to cancel contracts

On 22 October 2015 I completed the forms at Telkom Tygervalley to cancel both my contracts. The ref nr is ***7 *** and ***). On 2015-12-15 I phone customer service and requested to speak to a manager. I was put on hold for 20 minutes. I hung up and phoned again and was then told that the managers are all in a meeting. On 2015-12-18 I phoned again and was once again placed on hold until I eventually hung up. On 2015-12-30 I phoned once again and a complaint was logged with case nr ***5. On 2016-01-5 I phoned and quoted the case nr. Again the client service centre againt sent an email to someone at 8ta Contracts. On 2016-01-12 a manager phoned me and reported that the issue will be resolved within 72 hours. To date, nothing has happened. Telkom is still deducting money every month after I have cancelled the contracts. I am fedup with Telkom and their poor service delivery. They are wasting my time and money. I would also demand that Telkom pay back the relevant amounts applicable after the cancellation of the contracts. Can you please assist? Thank you.<br> Annatjie Nel (Anna Martina Nel). <br> [Email Removed]