Refusal to cancel Adsl data and move of line to witholding pool of service providers

<p>I have contacted and emailed telkom regarding my Adsl which hasn't been working .They promised to send a technician which didn't happen.They also sent a msg saying they found no problem and my line is working -both incorrect.I cannot be without Internet as we are all indivuals who live with Internet for work purposes .We contacted MWEB to move over -they informed me to contact telkom and send them cancellation of services which I did -I emailed the form back the same day (26.07.2016).Mweb has given me data and will be delivering router however cannot sync anything as my telkom line has not been repaired so nothing is syncing.Telkom also refuses to now cancel the Adsl data and to move my line to witholding pool .This is surely ******* as protocol was followed and considering they also promised in Whatsapp messanger I should forward email to ********** and they will backdate and process the cancellation of data and move line to witholding pool of service providers.I have had enough and have spent so much time moved from department to department </p>