Refusal to attend to my account query

I received a call from a collection agency regarding an overdue account with Telkom.<br> <br> I requested full particulars of the outstanding amounts and was informed that this will be emailed to me.<br> No email was received.<br> <br> I visited the Hatfield branch of Telkom to obtain the particulars of the claim and enquired from the consultant why they were not drawing from the debit order that I had signed.<br> <br> The consultant ignored all my questions .<br> After several minutes of this silent treatment I asked to speak to the manager<br> The consultant ignored me.<br> <br> I became angry and asked for the manager once again.<br> <br> I was ignored again.<br> <br> After a third request the manager overhearing the conversation appeared with a brazen and confrontational attitude and informed me she did not like the tone of my voice. She said I will not be assisted and ordered me to leave.<br> <br> I then went to the Menlyn branch of Telkom where my query was handled in a professional and courteous manner<br> <br>