refusal to assit with billing issue barred phone

I app**** online for cell phone contract Monday 21 September 2015<br> On the online application process there are no terms and conditions - upon applying there is no confirmation of whether your application has been approved it simply states an agent will contact u.<br> I received a text requesting R499 to be available in my account<br> On the 23rd September R499 was debited from my account Reference Number: Telkom8ta Ndl***<br> Iphone6 was delivered on the 30 September by courier to my office premises. I did not receive any documentation confirming contract or cell phone package details with terms and conditions.<br> I emailed Telkom Sales Agent Sinenhlanhla Ndlovu (S)\ , on 30nSeptember requesting documentation as she read the terms over the phone - I requested hard copy of terms and conditions as she was reading very fast. She informed me she would forward requested documents so that I could agree and understand.On the 2nd of October 2015 I received an invoice from Telkom of R902 <br> Sinenhlanhla Ndlovu (S)\" and queried invoice requesting clarification She informed me the R499 debited would be credited to my account. "