Refusal to Assist

I logged a fault with telkom on a 4mb line that is currently not syncing at anything more than 700kbps.<br> Phoning the call centre results in absolutely nothing.... reasons being their technical knowledge and follow through on commitments.<br> <br> The last call centre employee I spoke to says this happens when 5 pc's / devices are linked to the modem - This is absolutely laughable. Who provides the training to these employees???<br> When I challenged the employee on their outlandish commentary she simply disconnects the call.<br> Seems this is how issues are handled - ignore it till it goes away...<br> <br> I need to speak to someone who has a level of knowledge suitable to their position in order to resolve this problem.<br> <br> Note - I will withhold any and all payment for the service I am not receiving.<br>