refusal of termination

Item: Telkom
Rating: 2
Author: Phindile M

Telkom doesn't allow their customers to pay off their cellphone contract bill earlier for termination and move back to prepaid. I want to pay off my contract bill so that I can terminate my contract and I want to keep my number and move back to prepaid. It's quite ridiculous that they can't do this. I need it done asap

Helpful (0)

Replies (1)

Telkom's replyOfficial

11 Dec 2015, 19:13

Hello masephi,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM177497.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Telkom's reply11 Dec 2015, 19:13

Official