1 reviews | Active since Jan 2012
Refusal of Service cancellation
<p>Dear Telkom</p> <p>This is my 3rd Hellopeter complaint. Your refusal to accept my cancellation form (despite numerous sent emails and confirmation responses from Telkom on receipt of said forms)</p> <p>I got responses and phone calls from people responding to Helloppeter complaint who asked me to resend all forms, which I duly did, yet still no one solves the problem or get back to me after initial contact??</p> <p> </p> <p>You continued billing me, which I refused to pay, as you want me to pay for a service that I cancelled. Guess what you did!! Because I refused to pay for this non-existent service you black list me for not paying!!</p> <p> </p> <p>Heavens how ******* is your system?? Does anyone in Telkom actually know how to process cancellations or is this your way of ******ing money from clients.</p> <p> </p> <p> </p> <p>Ingrid David</p>
Good day Ingrid,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Ingrid,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
