ID
Ingrid D

1 reviews | Active since Jan 2012

17 Jul 2017, 11:04

Refusal of Service cancellation

<p>Dear Telkom</p> <p>This is my 3rd Hellopeter complaint. Your refusal to accept my cancellation form (despite numerous sent emails and confirmation responses from Telkom on receipt of said forms)</p> <p>I got responses and phone calls from people responding to Helloppeter complaint who asked me to resend all forms, which I duly did, yet still no one solves the problem or get back to me after initial contact??</p> <p> </p> <p>You continued billing me, which I refused to pay, as you want me to pay for a service that I cancelled. Guess what you did!! Because I refused to pay for this non-existent service you black list me for not paying!!</p> <p> </p> <p>Heavens how ******* is your system?? Does anyone in Telkom actually know how to process cancellations or is this your way of ******ing money from clients.</p> <p> </p> <p> </p> <p>Ingrid David</p>

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Replies (1)
Telkom
Telkom's reply18 Jul 2017, 15:11
Official

Good day Ingrid,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team