AS
Amanda S

1 reviews | Active since Sept 2013

01 Apr 2015, 20:01

Refusal of cancellation of contract

Went to telkommobile Westgate to give one months written notice to cancel a contract.Were told that contract only expires in October 2015<br> Were told that I was on a Smartplan 100 contract and that I received a Samsung S4 black with the contract which was taken out on 26 October 2013 and expires on 26 October 2015.<br> This is not the truth as I never signed a contract on the mentioned date and never received the device as mentioned.<br> According to telkommobile I was supposed to receive 100 free minutes and 5 Gb data on a monthly basis.This was never the case.

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Replies (1)
Telkom
Telkom's reply01 Apr 2015, 20:26
Official
Hello AmandaSmit,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM100780.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team