Refunnd and Cancellation

I have requested my line to be moved in April, i have been almost 2 months without internet yet i am being billed for something i do not have. ref recharge number ********** 1, line ref ********** A, line move ref ********** 17A, dispute ref ********** 0 - please note as of today 14.06.2018 i will be placing a stop order on my debit order. i have also emailed the cancellation form to Nichelous Brijlal cancelling my subscription. I want a refund for May and I want my deposit.