Refund/dispute on fixed residential line

I have logged a dispute with Telkom for my ADSL line on the 2nd of June and apparently this should’ve been resolved within 48hours and it’s day 14 today.I have been calling and being told that the matter has been escalated to supervisors and I’ll get a call by end of the day and nothing happens..I’m really sick and tired of the bad service Telkom is giving me yet had I not payed my account they would’ve immediately disconnected my services