RG
Rene G
1 reviews | Active since Apr 2018
10 Apr 2018, 13:06
Refund/Billing Error
I have placed an order for a Router. In return I have received a media pad. Upon returning the media pad for the router Telkom charged me a cancellation fee...I have not ordered a media pad but was send one and afterwords got charged a huge cancellation fee!! I have received my first invoice...guess what! The name on the invoice is the only thing on the invoice that is right! I have been battling with them for a refund since December 2017. Everytime I phone them I hear the same excuse and when asked to speak to a superior or manager - they all are just busy on their line. Empty promises is being made like 'we will get one of our agents to contact you ma'am', 'We will escalate your query ma'am', We will contact our sales department ma,am' No one ever phones back. I need to phone them evrytime.
Pathetic!! I am highly annoyed that I now have to phone for my money they took from my account for their mistake!
I have a clear record of who I spoke to as well as timelines...
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Replies (2)
Telkom's replyOfficial
26 Apr 2018, 14:05Good day ReneGordon,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply26 Apr 2018, 14:05
Official
Good day ReneGordon,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
RG
Rene G's updateReviewer Update
09 May 2018, 13:34Good Day
It has been almost two weeks and no response to date. I have contacted Telkom today again and when asked when was the last time they have contacted their sales dept the agent apologised and said 'January 2018'. Really this is poor service. I will be cancelling my contract near to the expiry date.
RG
Rene G's update09 May 2018, 13:34
Reviewer Update
Good Day
It has been almost two weeks and no response to date. I have contacted Telkom today again and when asked when was the last time they have contacted their sales dept the agent apologised and said 'January 2018'. Really this is poor service. I will be cancelling my contract near to the expiry date.