Refund - Waiting more than 2 months!!

In December we have requested our line to be moved, Telkom could not accommodate us, therefor they said they will have to cancel our prescription as end of Dec 2017( ********** 24). Which I am fine with, BUT then Telkom goes and still takes my money!! R775! I have been talking to more than 7 Telkom agents and no-one can assist me!! I have asked for references numbers via the online Telkom chat and they wouldn't give me reference numbers because the one agent is more useless than the other agent!!! Either just ignoring my requests or just closing my chats every single time!!!!!!!!! I am so frustrated with this useless service!! And to top it all off, My internet was off for 2 weeks in December, because Telkom could only send a technician 2 weeks after we logged the complained! I have requested a credit through LEbo, Ref# ********** 9 but still have not received my money. WHY is it taking so long, I WANT MY MONEY!!!!!!!!!!!!!!!!!!!! R775 + the 2 weeks that my internet was off