refund/upgrade

ive been going back and forth with people from telkom mobile .. i have cases numbers that were closed without anybody contacting me.. and still awaiting my promised refund as they debited more than they should... still to date no news..<br> secondly i've been truing to get an upgrade at the store in southgate mall each tome I've been there i have been sent back.. 1st they were out of stock on the Iphone 6 plus yet they continue to have it on their catalogues whilst its supposed to be out of stock.. even the March catalogue says you have the iphone 6 but consultant tell a different story!! is this them trying to make customers opt for something they dont really want? i waited 3 weeks no feedback then decided to go back <br> <br> well after i could not get the Iphone 6 plus and the Samsung Note 5 i opted for Samsung S6 edge plus gold i got it they had the phone but they could not give it to me because my id number alerted them of possible identity *****.. of which I confirmed that my ID was ****** in 2011 which resulted in a Truworth clothing account being opened **********ly .. the case was reported and my name was cleared from ITC.. LEBO the guy that help me was so kind said he would cl