REFUND THE MONEY THAT WAS WRONGFULLY TAKEN!

I'm just going to do pointers as I am tired of explaining the whole story.<br> -Due for upgrade in Nov15, did not want it. Cancelled contract 28.10.15 only got a response from Telkom 18.11.15<br> -Queried my bill in Dec15 as R684.73 was going to be debited from my acc,I was advised by the agent that a package had been added on which I haven't requested.It was agreed that I was going to refunded.<br> -Up until Feb16 I have been billed for this add on package. <br> -I keep on getting told my case is being escalated and I will get a response <br> -My last call to Telkom was yesterday.I advised them that if I don't get any definite response I will take action.I spoke to the agent and manager.<br> It is really frustrating, I have made so many attempts in getting this resolved.<br> Telkom was quick to take my money wrongfully but now its time to rectify it and I cant get what is owed to me.<br> I'm tired of waiting for you turn around time as nothing gets done.I want my money refunded, I'm done waiting!!!<br>