REFUND / SERVICE PATHETIC!

I have been on the 'Simple Plus Uncapped' package since August 2014 and cancelled my data package with effect 22/01/2015. The order no ***A. However when the data package was cancelled with Telkom and transferred to MWEB, the line speed was changed from 4 to 2 speed?<br> When I spoke with SOPHIE (from the call centre) on 30/01/2014 she advised I should speak with technical however she also mentioned that I should address an email to [Email Removed] and they will attend to my query as well as the refund due to me. I also sent an sms on 02/02/2015 to 30591 and received sms back to say \ fault already logged". NO ONE HAS CALLED ME AND THE PROBLEM HAS NOT BEEN RECTIFIED!!! THE SERVICE RECEIVED IS PATHETIC! The entire call with SOPHIE lasted 1 hour and still no solution to my problem. I urgently need someone from Telkom to contact me *** concerning the following matters:<br> 1) refund due from 23/01/2015 until the date the connection has been restored from 2 to 4 speed line. I am paying for a 4 speed line but only have access to a 2 speed line. <br> 2) When will line speed be changed from 2 to 4<br> 3) Termination of my contract etc<br> <br> Thank You<br> <br> Regards<br> A Fernandes"""