REFUND REQUEST - Still waiting

I Have now received an account showing a credit, this must be refunded to me Credit R 60.68.<br> <br> I need this to be refunded to me.<br> <br> <br> <br> HI,<br> <br> Requested refund on 5 October 2015 Ref no ***5, Cell number *** am still waiting for response.<br> Add a new Telkom Report<br> Inappropriate report? Back<br> SUPPLIER'S RESPONSE Telkom Time and Date 13:40:09 | Thu 22 Oct 15<br> Hello lynodie,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.<br> Your reference number is SM159957<br> We apologize for any inconvenience caused.<br> <br> Regards,<br> Ntokozo<br> Telkom Social Media Team <br> [Email Removed]<br>