Refund Request gone bad

Less than a star rating from me

The beginning of my experience starts with what was a good idea to pay my Telkom mobile bill earlier than usual, which involved using the online payment option, but days later I noticed that Telkom have debited my account again (two payments of R693.51).

Noticing this I called Telkom to query the issue on the 1st November ,I spent 20+ minutes trying to speak to a consultant but had to navigate their maze of self service options and had to choose a non related option each time to see if it had a "or hold for a consultant option"

Once i got through to the consultant queue i was then made to wait a further 20 minutes,with queue music play and the generic "our agents are busy" message before got "assistance".Then i got through and spoke to a lady who checked with "another department" a process that and informed me that the refund request would take 3 working days (72hrs) to be "processed",I accepted that this would be done and we proceeded to confirm my details but then the lady kept saying "I will be forced to drop the line" even though we had been talking no problem all along

To cut a long story short i opted to use the online Chat to an Agent option the next day and was told that the refund will take 3 days but I have still yet to receive my money back

This is despite a total of about 5+ hrs of time interacting with the ISP