REFUND REQUEST

I'm highly disappointed with your service, or lack thereof.

Early September I bought "50 mobile voice minutes" as I'm using a MOBILE phone. After discovering that my airtime was used up instead of the minutes I called your call center (17/09) and spoke to Ntwaki Mogashane (***) who assured me that she has dealt with similar queries and refunds were made.

Last Friday (27/09) I called again as there was no feedback regarding my query. The agent I spoke to advised that my query was being attended to and I'd get feedback by Monday (30/09).

Today I called AGAIN as there was still NO FEEDBACK. The agent I spoke to this time told me there was no query logged and I didn't have any mobile minutes (which are still unused). I requested to speak to a superior, I was put on hold then the line was dropped.

I called AGAIN, demanded to speak to a superior and was transferred to Busisiwe Sibamba who claimed to be the manager and later told me that there was no manager on duty. She told me nothing can be done regarding my query and no refund will be made dispute the fact that the minutes are still unused.

*I bought MOBILE MINUTES for my MOBILE PHONE. *I was promised a refund but never got any feedback. *I had to call back and was told to wait for my refund. *Followed up again then told, nothing can be done.

Those minutes are still unused and this is my last resort. I need a refund or convert those minutes into minutes I can use.