Refund request

I am extremely dissatisfied with Telkom Mobile’s service and the way customer refunds are handled. The consultants keeps pushing you around from this department to that department.

Telkom is very quick to take money from customers, but when it comes to paying money back, there is absolutely no urgency or accountability.

I made payment on the 29.01.2026 and they went on to debit me on the 30.01.2026. I did notify them and they told me to wait 10 days before money reflect on their account. Now that’s it’s reflecting I was asked to submit a bank statement and I was told the finance department declined the case because the bank statement is not clear enough. How the hell is not clear enough I received the statement from the back it was not even printed out it was shared via mail.

Can the finance team advise me where to get a “clear enough “ copy.

I need my money.