Refund Request

I bought data back in NOV / DEC however still have not received my data, I bought data twice (6.5 GB) x 2 which I only received 1 x 6.5 Gb , spoke to Telkom many times however they are not getting back to me , I was even told that my query has been resolved and settled however it was not , I no longer want the DATA I want my account to be credited , as I upgraded now again for +-the 6th year now of being a loyal customer, therefore I expect some sort of gratitude here , nobody is getting back to me , and I have like 3 contracts with your company ,this will be my last upgrade with your company if I continue getting this service. I would like to be refunded my money for the data that was purchased back then which I did not get, or you need to wave my Pro rata for my upgrade, I will await your feedback , before I escalate this matter to Sharnie O’Brian who knows me really well by now.