Refund request

Good evening.

As per our conversation my account was debited an amount of R729.80 for the month of September.

To my understanding last month my debit order was taken off by telkom on the 24th of August and I only get paid on the 25th of each month. The debit order was unpaid and I encured bank charges for the unpaid debit order.

Now I'm being billed a unpaid fee by telkom of over R200 for a mistake that was made by telkom?

The naedo was done for my outstanding for August. I am demanding a refund of the fee that I was charged as it was not my error which resulted in the unpaid debit order.

I'm requesting a call before 10am tomorrow morning on the 26th September 2018 to be notified when I will be refunded.

You cannot just charge me for this mistake. If I do not receive the call I will immediately contact my lawyer as I believe that this is not lawful.

Sureshan krishnan