Refund Please
<p>In the month of November, I got a 10mbs line installed only to get the worst reception so after visit a Telkom store to check what the problem is, I was told that the area I am in only has a 4mbs reception. This prompted me cancelling the ADSL at the Telkom Store at Mall of Africa in November but keeping the line (filled in a form). And then I went and got a LTE Wifi Route which works!! But now for the month of December I am being billed for ADSL that I clearly cancelled in November!! May I please have my money bac****</p>
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Telkom's replyOfficial
05 Jan 2017, 08:08Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply05 Jan 2017, 08:08
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,