FM
Florence M
1 reviews | Active since Jul 2013
26 Sept 2022, 15:44
Refund pending with no answers
I had a contract with telkom and overpaid my contract,I had to get my refund and everytime I call they taking me from pillar to pillar I have reference numbers that bo one is following up on ,they told me it takes 7 working days and it has been more than that 16 days and everytime I'm told my issue is not closed off ,no one attended it ,then suddenly I'm asked if I submitted my statement while no one ever said it's a requirement,they asked for my banking details but still don't have my refund
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Replies (2)FM
Florence M's updateReviewer Update
26 Jul 2024, 09:55It's been mire than 2 years and telkom hasn't given me my refund.
FM
Florence M's update26 Jul 2024, 09:55
Reviewer Update
It's been mire than 2 years and telkom hasn't given me my refund.
FM
Florence M's updateReviewer Update
09 Jun 2026, 21:03I have once again contacted telkom for my refund and once again they giving me a runaround ,the lady who was assisting me the. By the name of Andiswa Msweli has now also went quite and when I follow up on the case number she gave me im being told the case number is not for mobile so I cant get a refund, I was then asked to send my details again ,and this is probably for the 11th time since 2022 and everytime they tell me the same thing,I now sent my details again to a guy called Njabulo Dladla and I know tommorow he will also giving me another story ,I now dont have a case number or anything, if anyone knows if the ombudsman or lawyers can assist me please advise
FM
Florence M's update09 Jun 2026, 21:03
Reviewer Update
I have once again contacted telkom for my refund and once again they giving me a runaround ,the lady who was assisting me the. By the name of Andiswa Msweli has now also went quite and when I follow up on the case number she gave me im being told the case number is not for mobile so I cant get a refund, I was then asked to send my details again ,and this is probably for the 11th time since 2022 and everytime they tell me the same thing,I now sent my details again to a guy called Njabulo Dladla and I know tommorow he will also giving me another story ,I now dont have a case number or anything, if anyone knows if the ombudsman or lawyers can assist me please advise