Refund outstanding for 4 months

<p>It has been four months since I have cancelled my contract with Telkom in which there was a surpass of monies that was suppose to be refunded to myself (ref: ********** 8). There has been zero communication and all I am receiving when contact Telkom is that they either can not find my reference number or that it is sitting with their Refund department. This is utterly disgusting!! What the hell is preventing you guys from being able to do a simple refund. Why is it so difficult to contact a customer to advise on any hindrances? This is absolutely ridiculous. </p>