Refund on Telkom 8ta account (R349 extra Charge since Jan 2016 up until June 2016)

<p>He's the issue.</p> <p> </p> <p>I renewed my 8ta contract with Telkom in Dec last year (2015)</p> <p>All was going well until i picked up in Feb this year (2016) that I’m being charged an extra R349 on my account for something i have not taken on the new contract.</p> <p>I monitored this until the March 2016 bill was paid and saw that i have been billed extra since Jan 2016.</p> <p>I then proceeded to log a call with Telkom Mobile (Ref 183 606 79 | Logged 3 March 2016) requesting the refund for the period Jan – March 2016.</p> <p>The agent confirmed that it was a mistake on Telkom 8ta's part and highlighted that it would be referred to the Billing department and i would be refunded within 7 - 10 working days.</p> <p>That was in March 2016</p> <p> </p> <p>We are now in June 2016</p> <p>Up until today, i have not received any clear feedback from the Telkom call centre or 8ta Chat agents I’ve being dealing with as they all provide the same feedback. "This is with Billing, they must sort it out"</p> <p>I have phoned every month following my last call in March with no help from anyone in the Telkom Call Centre.</p> <p>In most cases, the call ends with no feedback or call back.</p> <p> </p> <p>I've also contacted the Telkom via the Social Media team ( ********** and ********** with no joy (emails are sent to the groups with no response or action | email Ref: ********** 0 and ********** 3) , Social media *** (Agent - Busi)</p> <p>I've even gone to a Telkom walk through store and received the same feedback, "it's with Telkom Billing"</p> <p> </p> <p>In a final attempt, i recently went to the larger walk through store in Canal walk on Sa****ay 11 June 2016) where a very helpful young lady (Raeesah Jacobs) offered to assist me. She patiently listened to my problem and proceeded to contact the Telkom call centre.</p> <p>After waiting for almost 10 minutes, she too was transferred to various departments within Telkom so that this could be resolved. At the end, the final agent indicated that they would not be able to assist or even hand the call to a floor manager.</p> <p>She was also receiving lots of excuses from the agent why they could not help her or me.</p> <p> </p> <p>Raeesah (telkom Employee) had to calm herself as i could see she was trying to help, but was losing patience with the agents that are not assisting or not wanting to assist</p> <p>Unfortunately her efforts were in vain as she could not assist. She at least tried to help. She was the only person in the Telkom team that at least offered</p> <p> </p> <p>Where too from here as I still require my Refund.</p> <p>I would like a Telkom Floor manager to contact me as i require the below refunded asap.</p> <p>1.) TOTAL REFUND @R2 094 (R349 x 6 | Period Jan 2016 - June 2016) I do NOT want a credit, I want the money refunded into my account in fill before we start the new month (July 2016)</p> <p>2.) I would like the Extra R349 that is being debited from my account removed asap as I do not want a re-occurrence in July 2016</p> <p>3.) I would like Raeesah Jacobs to receive recognition for her efforts in at least trying to assist</p> <p> </p> <p>I’m available on my Mobile phone 24/7/365 , Telkom is welcome to contact me any time to discuss the above.</p> <p> </p> <p>Regards</p> <p>Craig Mikkelsen</p> **********