Refund on my telkom mobile account

<p>I have been trying to get a refund on my telkom account becuase my account is in excess, this has just been a nightmare and I'm not getting the proper service. The agent who was supposed to contact me never contacted me to confirm my bank details and just closed the case number which was logged and the call centre agent said she will email that agent again to contact me, and still nothing. Now I called again and another call centre agent is saying I need to log another case number and wait another hours! I have made serveral calls to the telkom mobile call centre and nobody seems to want to escalte the matter for me! Case Number 1: ********** 0 Case number 2: ********** 1</p>