Refund on debited expired contract

<p>I called Telkom mobile on the 10th of September 2016, to credit my account with a debited amount of R106 on an expired contract, was not given a reference number. Made a follow-up call on the 24th of September 2016 was asked for a reference number which I did not have but my call was recorded on the database, call centre agent gave me a reference ********** 1. Telkom called on the 27th 0f September 2016, was in a meeting, asked the agent to call me back at 13:00, was called but was still not reachable there after I received a text message that read my case is closed because am unreachable, my refund was not processed.</p> <p>I get called twice on the same day, am unreachable my case gets an automatic closure whereas I have been calling Telkom several times to make follow-ups, their agency calls me twice then decides to close my case without resolving it. What kind of customer service is this, closing cases without resolving them.</p> <p>Called on the 1st of October to follow-up on the closed case, was told by the agent, I must expext a call from the agent that closed the case, up until now no-one has bothered to call.</p> <p>I also work in a customer service environment, never is it allowed to resolve a case without seeing to its completion.</p> <p>I would like to work for Telkom as well where I can resolve queries/cases without seeing them to completion, I would reach my targerts sky high without customer satisfaction, which I find very contradicting, agent did not log the case I did, she gets to close it without doing the work.</p>