Refund on Debit on cancelled contract
<p>Logged a refund on 13 January and have not received the refund as yet.</p> <p> </p> <p>I am very dissatisfied with the service from Telkom and don’t see myself using any of their Services.</p> <p> </p> <p>Please see that this query is given attention as this is was logged on 13 January 2017 when I was provided with the case number ********** 7.</p> <p>You advised that payback should take 72 hours.</p> <p>Monday will be the 13 February 2017 which means Telkom has not resolved my query in a Month, you just make me furious and this is poor service I’m really fed up with how you guys conduct your business.</p>
We sincerely apologize for the delay.
We will follow up with our team and revert back to you.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
We sincerely apologize for the delay.
We will follow up with our team and revert back to you.
Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
We will see about that because I know you guys say this yet do something completely opposite. Honestly your processes are flawed and I'm so disappointed that I logged two complaints on Hellopeter in a period of a month. This is HORRIBLE SERVICE. Firstly I was not advised that my phone that I ordered is not in stock for two weeks. Then when I cancel my order you have the ordesisity to take more than a month to refund money that took less then a week to debit. TELKOM will get what's coming to them as I will spread the word of your **** service. Will have to waiting till this is all resolved to see how long does it take for Telkom to service their client so I can expose you for unprofessionality and turnaround time.
We will see about that because I know you guys say this yet do something completely opposite. Honestly your processes are flawed and I'm so disappointed that I logged two complaints on Hellopeter in a period of a month. This is HORRIBLE SERVICE. Firstly I was not advised that my phone that I ordered is not in stock for two weeks. Then when I cancel my order you have the ordesisity to take more than a month to refund money that took less then a week to debit. TELKOM will get what's coming to them as I will spread the word of your **** service. Will have to waiting till this is all resolved to see how long does it take for Telkom to service their client so I can expose you for unprofessionality and turnaround time.
Just as I expected, Telkom is really useless. after all this I'm being told my query was sent to the wrong department and was send today to the correct departments. I have never felt so disapointed. This actually means my refund will take another month for it to be attended worse part is if I had not constantly call for an update this would still be in the wrong department. Please please continueto make my customer experience as horrible as is. this just give me more issues to expose you on. This is very shocking or maybe that the company is partially owned by government hence you do not see the neccesesity to service all clients equally as the will always be a market for Telkom. let's see how long this lasts. don't bother responding to this because all you do is give me reference numbers but I do not see any progress. the whole company is useless and unprofessional ********** quick to debit people's money yet set least amount of priority to crediting back money. I really can't believe this. I have probably wasted more money on phone call follow ups then what is due to me. you guys will get what's coming to you, if not now but inevitably it is coming.
Just as I expected, Telkom is really useless. after all this I'm being told my query was sent to the wrong department and was send today to the correct departments. I have never felt so disapointed. This actually means my refund will take another month for it to be attended worse part is if I had not constantly call for an update this would still be in the wrong department. Please please continueto make my customer experience as horrible as is. this just give me more issues to expose you on. This is very shocking or maybe that the company is partially owned by government hence you do not see the neccesesity to service all clients equally as the will always be a market for Telkom. let's see how long this lasts. don't bother responding to this because all you do is give me reference numbers but I do not see any progress. the whole company is useless and unprofessional ********** quick to debit people's money yet set least amount of priority to crediting back money. I really can't believe this. I have probably wasted more money on phone call follow ups then what is due to me. you guys will get what's coming to you, if not now but inevitably it is coming.