Refund on ADSL costs

I'm not going into much detail, but the bottom line is I have installed a 10Mb ADSL a few years ago, it was working fine for a few months and then suddenly I started experiencing sync issues. Like for the last 2 days, I have been syncing at 2Mb instead of 10Mb.

I don't want to hear about downgrading to 2Mb or 4Mb seeing that telkom's website indicates that our area is capable of handling 10Mb.

So bottom line is, they need to fix this permanently or I will use a LEGAL route to have a credit returned to me for all the times that the line was not syncing at 10Mb yet, I still paid for it!!

Fix the problem or have accounts contact me to discuss the refund.

Please get your act together - we are in the 21st century, not the stone ages!

I had enough!