Refund not received

I have complaint at the NCC and I spoke to Vanessa on the 06 October 2015. \She said she was responding to my complaint that was forwarded to her from NCC and she said they will cancel my contract without any cancellation fee and they will refund me the money that I have already paid"TILL TODAY I have not received my refund. I called your call centre several times and they are asking me to provide the case number which I was never given an I don't have. please make sure that you refund me before the 14 of November 2015 because I can still contact Public protector to intervene if its not refunded I want the interests as well.<br> CALL ME ON ***."""