ZJ
Zimasa J
1 reviews | Active since Feb 2018
05 Feb 2018, 15:52
Refund not provided!
Telkom Mobile owes me my refund after I paid up my contract in November 2017. It's February and was meant to receive my refund already. I try the call center but every time an agent says they are escalating the matter.
It's really frustrating having to wait for my money after being told by Telkom agent ( Doris Sobuwa) that every thing was sorted out.
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Telkom's replyOfficial
28 Feb 2018, 11:28Hi Zimasa Jam Jam,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***2
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply28 Feb 2018, 11:28
Official
Hi Zimasa Jam Jam,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***2
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,