Refund not processed

I wish to report that Telkom does not seem to care about their loyal customers. I have been trying to cancel my contact with Telkom for the past 6 months, because I have taken out another, more expensive, contract with Telkom. At the end of the day I can only have one contract. Each time I speak to someone from Telkom they just send me from pillar to post because they cannot seem to find a link to my other contract. My reference number of the case logged is ***7. <br> I have contacted the call center on numerous occasions and have received different stories every time. I call to follow up each month but nothing is ever resolved. The contract is not cancelled and the refund is not processed. I even sent proof of the initial cancellation request at the beginning of this year. <br> Today 27/07/2015 this matter is still not resolved. How much longer must I wait for my refund? <br> In light of the fact that I have taken another 2 year contract with Telkom, this service is very disappointing. <br> Hoping that this will assist in getting my issue resolved speedily.<br>