Refund not paid a month later!!!!

<p>I cancelled my telkom ADSL line middle last year as I relocated to another country, only to realise months later that telkom was still billing me. I got in contact with them and they advised that I should send them a bank statement and a copy of my ID. I got back in the country a month ago and sent the required documents to a Celiwe in the social media team, only to find out today when I phone the accounts department for a follow up, that nothing has been actioned and that I now have to wait another 7-14 working days for money that is owed to me. This is unacceptable!!! I'm so glad I cancelled my service with your pathetic company and as soon as this nightmare is over, I will most likely never again do business with you again. </p> <p> </p> <p>Can this Celiwe person ( who **** to me) sort out her mess as I refuse to wait another 7-14 days for my money!!!</p>