Refund Not paid

After months of going to Telkom Cresta store to sort out my account and to cancel it ,it was finally done. But I was suppose to receive a refund back from Telkom. I was told I can go to the Cresta store with my ID and get a refund but when I got there, the store was being renovated and I was referred to Clearwater mall. Once I went to Clearwater mall, I was told that there was No Voucher that was sent to them from the Cresta store and they don't have cash and they don't refund people before 12pm.Im still waiting for someone to phone me and tell let me know about my REFUND !!!