Refund not done in 3 months

Refund not done in a 3 months It all started last year 2022, when i went to Telkom to check if i qualify for an Iphone or data contract. The consultant webt on to process the data contract with consulting with me first. She gave me a contract to sign on i asked what am i signing for she admitted to processing the data contract, i asked why not say which one i qualify for before processing. She coud not repond to my question rather she just said sge had processed tge data contract. I refused to sign becausei forst wanted and iPhone. Then she became ride towards me but i stood my ground.

She asked to leave my ID, name, surname and an email address. Saying she will call on my begore tp cancel everything. Four days after she send an email that she couldn't cancel tge contract and gave inatructions that i should do it my self.

Tried to call multiple times afterwork but would be on hold for the longest time. Time passed i am not longer call them, now they start deducting. And my self not knowing a lot about credot i would reverse tge money only to find out later uts affecting my credit score.

Then July of 2023 they took R3449 from my account and reverse but started calling them again. I was told that the contrct has been stooped and my request for refund is in process. But August comes and they still deducted R449. Have been calling them since and told a different story by different consultant whenever i call. The last call i made i was on the 1st September and was told to wait for about 13 days for them to call me back to confirm my backing details as it shows in their system that they owe me. But no call till. Have not received my refund back.

I am very disappointed and dissatisfied with Telkomo and its employees.