Refund Nightmare

14 August Cancelled contract, refence ***A and ***6 spoke to Vicoro. Refund did not take place. 6 October @ 15h30 spoke to Buhle Masina who confirmed and assured I need to be refunded R80 30 October @ 14h30 spoke to spoke to Philile, she said Buhle sent email to team leader to escalate but no feedback was received. Another email sent to cancelations to refund me. 15 February @ 10h09 spoke to Pumlani Mashini who was very rude, accused me of lying, only after I became Irate did he escalate my complaint to management and Zipho Nkonza 23 Feb @ 13h56 spoke to Sthimbile Mhilze who had nothing on system about a refund, she once again referred to management. 25 Feb @ 17h07 spoke to Alicia Ndaba who once again referred to supervisor, said she cannot give me managers details. 08 April @ 13h44 spoke to Mbali who said there is nothing on system and I need to prove my case, I extracted archived bank statements proving I was debited after contract cancelation. 08 April @ 15h23 called back, spoke to Saneliswe Mawongo who said no refund case was logged, she logged a new one ***1. Her supervisor is not available and she refuses to put me through to another supervisor. I am still on the call for over an hour, I am not going to drop until I get through to a manager or she cuts it.

Why the hell am I receiving such pathetic service from such an *********** group of people working for Telkom? This is the worst kind of service I have ever received, clearly your staff has no training and skills in dealing with simple daily activities, and what makes it worse is that you dont even know how to deal with a complaint. How are you still in business if you treat customers this way? I expect a resolution to my complaint immediately as I refuse to go another 6 months to a year dealing with the same stupid little query that should have been dealt with from the beginning.