Refund my money

Hi <br> <br> It's now going for 4 months. What do I have to do to get my money that was taken by telkom for a new contract phone that was never delivered. I am tired of calling their contact center and be told the matter was escalated with the sales team but I have never gotten even I single call from them. i have more than 10 references for a single query now, Ima really tired of this.<br> <br> AND PLEASE WHOEVER RESPONDS TO THIS MESSAGE DON'T TELL ME THE MATTER HAS BEEN ESCALATED AS i WILL NEVER GET TO HEAR FROM YOU AGAIN<br> <br> PLEASE REFUND ME PLEASE TELKOM, I NEED MY MONEY BACK.<br> <br>