Refund my money

Hi <br> <br> A month ago I requested that you guys should cancel the order for a new phone contract that I made and refund me. You responded on the 22nd of October that the issue will be escalated to the sales team and I would be refunded. It's now going for a full month and I have heard nothing from you. I need my refund and please could somebody from Telkom resolve my issue.<br> <br> Has your team ever resolve any issues we log?<br> <br> UTTERLY DISGUSTED WITH YOUR SERVICE<br> <br> Tommy