Refund Mobile account Telkom

I have logged a request ********** on the 29 June 2018 for a refund on my Mobile account .I had to call them to get feedback , and every time I was that the case is with the "" BACK OFFICE ", but they are not allowed to give out extensions and/or internal e-mails .I was told that it normally takes " 9 Days " !!! The consultant told me that my cased has been escalated to a Manager to call me back last week - until now "" NO feedback .

The service is really disappointing .